Category Archives: e-Government

What happened in 13th ICT Conference?

Internet Society- Nepali Chapter and Computer Association of Nepal had organized 13th ICT conference and it was held in Yak and Yeti Kathmandu.

Program was inaugurated by Hon Keshav Man Shakya, Minister, Science, Technology and Environment.

In Inauguration, Speech Being delivered by Bikram Shrestha, General Secretary ISOC Nepal, Hon Keshav Man Shakya, Minister, Science, Technology and Environmen, Mr. Agni Kharel, Former Member, CA, Baburam Aryal, President ISOC Nepal.

Keynote Speaker was Mr, Rohan Samarjiva, CEO, Lirens Asia, Sri Lanka.

ICT conference 2013 Inauguration Program’s Vote of thanks and Closing remarks Speech by Mr, Binod Dhakal, President, CAN

First Session of First Day

13th ICT Conference 2013, Dr. Durgambani Patel, University of Pune, India Delivered a speech in Transparency, Accountability and Fairness in Public institution through ICT, Under First Session, which is under the session Chair Mr. Manohar Kr. Bhattarai, former Vice chairman HLCIT

Mr. Pankaj Kumar, Chief Marketing Officer, F1Soft International, Delivering and presenting his presentation on IT Resolutions and It’s Impact in Mobile Money Ecosystem.

After the presentation of our Speakers Dr. Durgambini Patel, Mr. Pankaj Kumar and Session Chair Mr. Manohar Kr. Bhattarai, summarized the session along with participants feedback.

Second Session of First Day

Second Session on Security of e-Democracy Started with Session Chair, Mr .Keshav Bhattarai, Secretary, MOSTE, Mr. Anup Baskota, NITC, ,Mr. Ganesh Prasad Bhatta, Chief Survey Officer, Department of Survey and Dr. Tek Bahadur Ghimire, Joint Attorney, Appellate Government Attorney’s Office

Mr. Anup Baskota, Execute Director of NITC, had a presented on Data Protection and Security at Government Integrated Data Center

Mr. Ganesh Prasad Bhatta, Chief Survey Officer, Department of Survey presented on Spatially Enabled e-Governance in Nepali Context.

Dr. Tek Bahadur Ghimire, Joint Attorney, Appellate Government Attorney’s Office, presented on Data Protection Law and Practice.

Second session includes Data Protection and Security at Government Integrated Data Center by Mr. Anup Baskota, NITC, Spatially Enabled e-Governance, Nepali Context by Mr. Ganesh Prasad hatta, Chief Survay Officer, Department of Survey and Data Protection Law and Practice by Dr. Tek Bahadur himire, Joint Attorney, Appellate Governement Attorney’s Office in the Chairmanship of Mr. Keshav Bhattarai, Secretary, MOSTE.

First Session of Second Day

13th ICT Conference 2013, second day first session( Third Session) started with the session chair Mr, Lilamani Poudel, Chief Secretary, Government on E-Participation: Changing Platform of Democratic Practices.

Mr, Richard Lamb, Manager, International Corporation of Assigned Name and Numbers, Remote (web) presented on #DNS #DNSSEC #IPV6 and Open Source Software from California.

Mr. Nil Kantha Upreti, Formar Acting Chief Commmissioner, Ellection Commission presented in the process of e-democracy with experience of the use of ICT in managing election in Nepal.

Due to some other task Lilamani poudel handover the session to Dr. Subarna Shakya Asst. Dean IOE

Mr. Anupam Agrawal, Consultant,, TATA Comsulting Service presented on e-Participation: Emerging trend and technology in Contemporary world.

Mr. Tulsi Prasad Gautam, Executive Director, National Identity Card Management Center, Presented on NID as tools for E- Particepation: Position of Nepal.

Dr. Manish Pokhrel, Kathmandu University, Presented on E-Democracy Application.

After the Successful Interaction with the participation, Third Session on e-participation: Changing platform of democratic practices, session chair Subarna Shakya  announce the end of the third session.

Second Session of Second Day

Fourth Session: Internet and Freedom of Expression Stared, Session Chair: Mr, Dharmendra Jha, Adviser, International federation of Journalists.

Mr. Ivan Lim, President, Asia Journalists, Presented on Freedom in Digital Societies.

Mr. Ahmed Swapan Mahamud, Executive Director, VOICE, Bangaladesh, Presented on Economy of Internet Freedom.

Mr. Babu Ram Aryal, Advocate, President, ISOC Nepal, Presented on Decriminalization of Freedom of Expression Online.

Mr.Dharmendra Jha, Adviser, International federation of Journalists, the session Chair of Fourth Session: Internet and Freedom of Expression Concluded the fourth Session.

Panel Discussion 

Moderator Mr. Santosh Sigdel, Vice President, ISoc, Summerize about the Citizen’s Involvement in Democratic Process through ICT and started Panel Discussion.

One of the panel list, Prof. Ramkrishna Regmi, Purvanchal University is reflecting on the issues i.e. virtual public, Social Media, e-democracy through collaboration.

Another Panel list, Mr. Ganesh Shah, Former Minister, Nepal Government, thanks to CAN and ISOC for Inviting him, Powerful tools is ICT, Power is with the one who have ICT not with the one who are using traditional system, ICT adaption is very high in young generation and they can change the system, we cannot go forward without e-education, we don’t have ICT in decision making (alnost), Farmer are also using ICT for the work, Parties are not using ICT for their any work progress.

Panel list Ms. kalpana Dhammala, Former Minister, thanks to organizers, and explained on e-governence and saying that we must keep science and technoloy in governance, Hence we have mobile in all hand but we need to focus in the uses of ICT, we need to spread ICT in the doors of People. Life cannot run without ICT and we may not work without ICT, Government must build a master plan for development, I’ll also keep on working and will be walking with people for the progress of ICT

Panel list Young leader Mr. Gagan Thapa, Nepal Congress Member, ICT is itself is a Democratic tool, it can used and misused, if We need more democracy then we we must use ICT for positive framework, Information is lack to the people. we have to connect the parliament with the people, Technology is no luxury but a necessity, ICT is being used not for the participation but to show the anger, again ICT is a tool and an end, Digital divide is increased in Nepal, We can make government to use the tool.

People were very excitedly participated and arise some question as well put their comments and views for panel list. After the Panel Discussion: Citizen’s Involvement in Democratic Processes through ICT, focused in tittle and e-democracy our Two days ICT conference successfully ended with the SLOGAN “PROMOTING e-DEMOCRACY IN NEPAL” with Token of Love and final speech By Founder President Mr. Bimal Sharma and closing Speed by Adv. Baburam Aryal , President ISOC Nepal.

 

e-Government – Front office : Citizen Engagement

 The second issue for front office implementation of e-government is Citizen Engagement.  The basic idea behind citizen engagement is engaging the citizen in government duties using ICT tools.  So Citizen Engagement tells ICT can be used as a tool for providing information, consulting and engaging citizens in the policy-making.

How this can be done?

This can be done through:

  • reaching a wider audience: First need to find out the large volume of audience.
  • tailoring information to the target audience: Conveying and adopting the information to those targeting audience.
  • engaging citizens through consultation and participation: Encouraging people for engaging with government task.
  • facilitating the analysis of citizen contributions: The value should have given to each contribution of people
  • providing feedback to citizens: and need to let the people know about their work.

Access and Trust

Increasing citizen trust through access to information:

  • information on entitlements and costs of services reduce opportunities for arbitrary behavior, people know what is for them and what not.
  • systems that guide applicants through complex entitlement procedures clarify the decision-making process, people have clear idea in every things, so they don’t need assist and guide further more.
  • on-line tracking of applications, linked to timeliness standards for approval processes, reduce fears of corruption, etc. This help to make automated standardization and reduce extra effort
  • All reduce administrative and judicial appeals, which impose costs on both administrations and citizens.

Also increase citizens’ confidence that laws are applied fairly.

Reference of Introduction to Electronic Government[Tomasz Janowski]

e-Government Front Office: On-Line Services Model

 

e-Government Front Office: On-Line Services Model

Front-office refers to the government as its constituents see it, meaning the information and service providers, and the interaction between government and both citizens and businesses.

Front-office implementation of e-government involves two issues:

1) on-line services

2) citizen engagement

On-Line Services Model

There are many models for on-line service delivery. But none of them accepted as “standard”. So we will see one model by Australian National Audit Office.

A four-stage model by the Australian National Audit Office:

  • Information
  • Interactive Information
  • Transactions
  • Data Sharing

Stage 1: Information

The first stage is delivering information to clients or citizens. It can be simple website publishing information about service, procedure and other basic necessary info.  It means people know the information about service, when they need. Here the website might be web1.0 or static because Information is static.

Challenges for implementing agencies:

  • Need to digitize the available information and make it accessible through website.
  • One time development and one way communication so no process re-engineering needed.

Stage 2: Interactive Information

Interactive Information is second stage where clients or citizens have more accessibility than just looking static information. So we can say Interactive Information is the combination of Stage 1 and users’ ability to access agencies’ databases.

What user can do?

  • User can browse a data, exploring it and interact.
  • User can access required useful information by performing electronic searches and calculations based on the user’s criteria

Challenges for implementing agencies:

  • Is this easy for all kind of Citizens? How can they learn?
  • How will citizens use the information?
  • What are the rules for making certain information public?
  • What is the target audience for specific information?
  • How to make information easier to find?
  • What tools can be used to enrich user’s experience

Stage 3: Transactions

This is more advance stage of online services where user can also do their secure transaction. For this it requires Stages 1: Information, Stage 2: Interactive Information and users’ ability to enter secure information and engage in transactions with the agency. This requires real-time responsiveness by government agencies to the service demands by citizens and businesses. This is always threat from fraud transaction and hacking so the system should ensure security and privacy of individual.

Challenges for the implementing agencies:

  • establish online service standards
  • ensure security and privacy protection
  • prepare back-office processes for on-line delivery
  • rethink relations with agencies for seamless service delivery

Stage 4: Data Sharing

For online service, data sharing between related agencies is very important. Data Sharing is the Stage where agencies’ have an ability to share with other agencies personal information, when approved by law and with the users consent. For this stage 1st 2nd and 3rd should be formed. This helps to reduce the redundancy and ensure better and faster services. So it simplifies procedures in government services.

Data-sharing has many benefits:

  • simplify procedures
  • create savings in administrations
  • reduce reporting burden for citizens and businesses

However, there are some challanges:

  • sharing of data among agencies must be limited because of privacy protection legislation
  • all data-matching must be legally approved or explicitly permitted to prevent unauthorized /illegal combination of data

Service Quality

One of the important factors for better online service is quality of service. Service Quality can be measure on the success of an understanding of the user’s needs.

There is a growing empirical evidence on what works:

  • Effective services need not be complex.
  • Simple information services may meet the user needs.
  • Moving to transaction services may not necessarily add value.
  • Seamless services are more effective than delivering many separate services to the same user group.
  • Services should be offered through various delivery channels, with on-line delivery being just one of the options.

Channel Strategy

e-Government services should be developed as part of a broader service channel strategy, especially given the digital divide.

Integrated approach to service delivery:

  • “no wrong door” to access public services
  • on-line delivery as just one possible access point, with traditional channels – phone, kiosks, counter maintained
  • choice of channel is in itself a service quality attribute
  • channel integration is part of the overall transformation of a particular service to better serve particular customer groups
  • more efficient approach in the long term – more intensive use is made of common infrastructure and data

Reference of Introduction to Electronic Government[Tomasz Janowski]

Challenges to e-Government

 Adopting the e-government is not very easy, there are lots of challenges Implementation of e-government can face number of challenges depending upon the status of countries. The most challenging is a culture its self. It is very hard to make people to believe in machine.

The following have to be addressed on a whole-of-government basis in order to be overcome:

Legislative barriers

One of the challenges is its legalities. E-Government should have very clear legal structure to work on. Governments must ensure that a proper legal framework exists before e-government initiatives and processes can take up.

 

What is needed:

  • All the online activities and services should consider equal to physical activities and service done by traditional system. It means recognition of electronic processes and services as equivalent with paper based processes and services. Legal recognition of digital signatures!

 

  • Clarification of requirements on the agencies implementing e-government: what they can and cannot do. This means agencies should have clear authority to function.

 

  • Overcoming collaboration barriers:
  • accountability rules designed to ensure responsible use of public resources by clearly identifying who does what. Who is responsible for the shared project?
  • performance management also follows clear distinction of who does what How to evaluate shared project?

 

  • Legislations designed to protect the privacy and security of data, to balance free access with society’s expectations.

 

Financial barriers

funding arrangements should account for the agencies working together on e-government projects e-government projects is like long-term funding and collaboration across agencies, so it may not work on the principle of Traditional one.

There are some barriers and factors acting against e-government funding:

  • Comparing e-government with other basic needs like education, health, security e.t.c. So it is hard to win the competition with those public policy objectives.

 

  • e-Government is not separate one, It is difficult to measure it’s costs and the potential benefits and outputs of e-government, so to develop funding cases for projects.

 

  • If not treated as capital investment, e-government has to compete with other pressing recurrent funding proposals, and will seem to involve comparatively large expenditure

 

  • governments are reluctant to commit expenditure beyond budgeting horizons, and yet many e-government projects are of multi-annual nature

 

Measures to assist e-government funding:

  • classifying major e-government projects as capital investment with upfront capital outlays and subsequent benefits.

 

  • Separate approval by the e-government coordination office to ensure no duplication of inconsistency with broader strategies.

 

  • public-private partnerships to overcome: capital limitations, budget-time horizons, disincentives for collaboration

 

  • central funding for innovation for high-risk demonstration project that wouldn’t receive funding otherwise

 

  • ability for agencies to retain savings created by e-government

.

Technology Barrier

One of the largest cost invested in infrastructure while implementing technology, beside this the rapid development of new technology added the economic demand day by day. Aadoption of whole-of-government standards, software integration and middleware technologies can help to handle this barrier someway.

  • legacy systems

Legacy System is a computer system or program which continues to be used because of the cost of replacing or redesigning it. They may be old, large, monolithic and difficult to modify. They meet the basic needs of organizations, which neither can afford to stop, nor to update them. This is one of the barriers in e-government. So we can adopt some solution, like promotion of government-wide frameworks, standards and data definitions by coordinators.

 

  • lack of shared infrastructure

Infrastructure development is too expensive for a single agency, Due to lack of shared standards and lack of compatible infrastructure between agencies, it seems technological barrier plays vital role. So better electronic service, government should adopt following things:

  • common technical standards
  • common technical infrastructure
  • whole-of-government approach to lower the legal and technical barriers for inter-agency cooperation
  • whole-of-government approach to reduce redundancy.

  • too rapid technological changes, etc.

Changing trends of new technology is really unbelievable, it seems imaginary. In this situation it is very challenges to adopt new technology every times. Then what can be a way?

Public-private partnership is one solution, provided they are in the areas where established standards already exist in the market.

Beside this there are some other approaches:

  • technology neutrality in legislation and regulation
  • flexibility within broad regulatory frameworks
  • adaptation of current laws to a digital world
  • involvement of all stakeholders in the regulatory process
  • international cooperation to harmonize approaches
  • performance requirements rather than technical specifications when procuring new technologies

digital divide

Digital Divide is one of the most talked issues in these days, technological discrimination in society tends to lack the objective of e-government itself. But still e-Government can indirectly improve services to citizens with no Internet access through back-office improvements, however:

  • Advantages of on-line services cannot be replicated off-line, so people without Internet access will be unable to benefit.
  • The groups in society with lower level of access are already disengaged -the target of government intervention.

Such groups have higher level of interaction with government:

  • establishing identity
  • entitlement for assistance
  • complex medical or social intervention

Some, but not all, suited for on-line provision.

Many governments pursue policies to reduce digital divide.

Reference of Introduction to Electronic Government[Tomasz Janowski]

Why e-Government: Reasons

There are numbers of reasons for implementing e-Government, but some of the most priorities reasons are listed below

 

  • efficiency
  • customer focus
  • policy outcomes
  • economic objectives
  • public reform
  • citizen engagement

 

Efficiency

Efficiency resembles the productivity; e-Government is very significant to cost reduction. Cost reduction is the major driver for ICT use by government. There are numbers of way to obtain this efficiency, some of the ways are:

–          Replacing paper based application by online application. This cut down the cost of data entry and manual checking.

–          Improved file management, efficient use of scarce resources and workforce.

–          Greater sharing and networking of data with in government, this help to eliminate the cost of multiple data reconciliation and checking.

–          Reduce government cost of offset press, print  and distribution cost by relying more on online publication, news letter

 

Customer Focus/Citizen focus

Government should like a business company, who are very alerted with customers. Adopting customer focus is the main part of countries’ public reform agendas and e-government strategies.

Customer focus/citizen focus is about providing citizen with a coherent   interface with government which reflects their need rather than the structure of the government.

e-Government initiatives to improve customer focus:

  • on-line portals focused on particular topics or groups, bringing together relevant information and services
  •  targeting of on-line information to specific groups of citizen so that relevant information can be found more readily
  •  e-mail lists to push customized information to specific groups, whenever the information becomes available
  •  allowing identified users to carry out routine transactions with the government as on-line government services

 

Policy Outcomes

One of the most success results of adopting e-government in many regions is effective gains and effective delivery of policy outcomes. An experience shows that e-government can help to achieve better outcomes in major policies area like:

 

Taxation Policy – improved collection of taxes through increased sharing of information by agencies.

Health Policy – reduced demand for health services through better use of health information and scarce health resources.

Fiscal policy – reduced unemployment payments owing to better matching of the unemployed and vacancies.

Social policy – promoting the use of native languages and awareness of Indigenous people

Environmental policy – through better sharing of information between national and sub- national governments

 

Economic Objectives

e-Government help for business transparency, it helps to reduced corruption in government services. So thorugh this reduced corruption, greater openness and increased trust, e-government can play a role in economic objectives.

Some of the specific measures are:

  • Improving business productivity by administrative simplification using online tools and  proving supports for small and medium-size business.
  • Business portals for providing information about market trends, opportunities and assistance.
  • Reduced government calls on public funds through more effective program and operation
  • Direct consumption of ICT tools and service in government task by government is more effective, significant and more stable than private sectors.

 

Public Reform

Public Reform has been one of the agendas of countries long before e-government emerged. Now e-government is an enabler of the reform. Whereas, reform also very necessary for e-government to deliver. Reform is necessary, because e-government is not just about digitizing, it is about the use of ICT to transform the process, structure and culture.

e-Government serves as a tool for reform:

  • simplifies administrative processes
  • makes such processes more transparent
  • helps to deliver services in more efficient ways
  • facilitates the integration of services and processes
  • enables unified government

 

Citizen Engagement

Citizen engagement is necessary to build a trust between citizen and government. For this, e-government enables citizen engagement in the policy process, prevents corruption, promotes accountability and openness, etc.

There are different ways of engaging citizen with government.

  • consultation and feedback by service users – web logs, questionnaires and feedback contacts
  • citizen engagement in policy and constitution making –active participation to better address voters’ needs
  • helping individual’s voice be heard

 

Reference of Introduction to Electronic Government[Tomasz Janowski]

Background of e-Government : Introduction

Government is utmost body that should very responsive to public needs and concerns. They are always needed to be alerted to social change, they have to find of needs and manage a fund/budget efficiently. Government are always pressured from global stake partner and public demands.
What should government be??
Government should be Citizen oriented; they must have a trust from citizen. Government System should like Business Management…… Now ask yourself….
Our Government is like this?
No? Do you think it possible?
Yes it can be….. If we can place ICT in Government’s agenda, it can be possible……
But Remember
The expectations on governments grow as IS is more widespread.
Is it easy to transform government into e-Government??
No because in most of case
– governments adapt slowly
– governments tend to regard e-government as only one among many challenges they confront

Now let’s come to a point…. What is e-Government?
Some Definitions are:
• Internet (on-line) service delivery and other Internet-based activity by governments – front-office only
• All uses of ICT by governments, on-line and off-line, front-office and back-office
• Capacity to transform public administration through the use of ICT or new forms of government built around ICT

e-Government refers to the use of ICT, particularly the Internet, as a tool to achieve better government.

In Conclusion
e-Government simplifies a things to achieve better outcomes of policy and improved governmental service for citizen, or we can also say this tools helps government to know about their people and helps citizens to know their government very closely.
In points we can also say e-Government is tool for
• better policy outcomes
• higher quality of services
• more efficient use of public funds
• more efficient government processes
• greater engagement with citizens and businesses improvements in other selected performance indicators

e-Government is more about government than about “e”!

 

Reference of Introduction to Electronic Government[Tomasz Janowski]